--- title: Pickup & Move Out --- [![Breez Logo](https://help.gobreez.com/hs-fs/hubfs/Branding/Breez_Horizontal_Logo_Main.png?width=200&height=200&name=Breez_Horizontal_Logo_Main.png "Breez Logo")](https://gobreez.com) ![Breez](https://help.gobreez.com/hubfs/Branding/Breez_Horizontal_Logo_White_BG.svg "Breez") [Back to all categories](https://help.gobreez.com/help-center?hsLang=en) ## Pickup & Move Out End-of-term pickup, cleaning requirements, and early returns. - What is the Rental Return Checklist? Where do I find it? The **Rental Return Checklist** is your one-stop guide for returning your Breez rental — personalized to your specific order. It shows your pickup date and walks you through everything you need to do for your return; the exact prep steps depend on the product on your order. **Where to find it:** - Go to [my.gobreez.com](https://my.gobreez.com) and sign in with the code we email you - Open your order — you'll see a **Rental Return Checklist** card once your pickup is being scheduled - Click **Start now** to open the checklist Complete it as soon as possible to avoid late or cleaning fees. You can revisit it any time to confirm details. If you don't see the card yet, your pickup isn't scheduled yet — it will appear automatically when it is, and you'll also receive email/SMS reminders. - When is my unit picked up, and how do I schedule it? Units are usually picked up directly from the student's room at the end of the rental period. **Your specific pickup date and prep instructions are in your Rental Return Checklist at [my.gobreez.com](https://my.gobreez.com)** (visible on each order once its pickup is being scheduled). Open your order, click **Start now** on the Rental Return Checklist card, and you'll see the date plus everything you need to do beforehand. You don't need to schedule pickup separately — just complete the checklist. - What are the cleaning requirements before pickup? Your **Rental Return Checklist** walks you through these requirements step-by-step for your specific order — that's the easiest way to make sure nothing's missed. Open your order at [my.gobreez.com](https://my.gobreez.com) and click **Start now** on the Rental Return Checklist card. **Quick summary:** the rental must be unplugged, fully defrosted, and completely dried before pickup. Follow these steps: - Remove all contents and personal items - Defrost the freezer completely - Clean all shelves, interior walls, door storage areas, and gaskets - Wipe down the exterior, handles, and power cord - Leave fridge and freezer doors open for airflow **Important:** Never use bleach or harsh chemical cleaners-use only mild cleaning solutions, disinfecting wipes, or warm soapy water. **[Learn more in our Deep Clean Instructions](https://help.gobreez.com/deep-clean-instructions-fridge-microwave-combo?hsLang=en)** - What happens if I don't clean before return? If you did not purchase the Return Cleaning Service and the unit is returned without proper cleaning, a cleaning fee will be charged. See [Terms of Service](https://help.gobreez.com/terms-of-service?hsLang=en) for current fee amounts. **[Learn more in our Deep Clean Instructions](https://help.gobreez.com/deep-clean-instructions-fridge-microwave-combo?hsLang=en)** - What if I move out before the scheduled pickup date? If you need to leave campus before the scheduled pickup date, you have several options: - **Keep Until End of Term (FREE)** - Leave the unit in your room for scheduled pickup - **Next Pickup Schedule (FREE)** - We add your pickup to our next campus route - **Express Pickup** - Schedule a specific pickup date that works for you (see Terms of Service for current pricing) **Important:** Even if you leave early, you must still follow all cleaning requirements to avoid additional fees. Your **Rental Return Checklist** at [my.gobreez.com](https://my.gobreez.com) has your specific pickup date and the full prep checklist — make sure to complete it before you leave. **[Learn more in our Early Termination Guide](https://help.gobreez.com/early-termination-guide?hsLang=en)** - What is the Express Pickup option? Express Pickup is an optional service that lets you schedule a specific pickup date. This is best when you need the rental picked up by a certain date. You must be flexible within a 2-hour pickup window. To request Express Pickup, open your order at [my.gobreez.com](https://my.gobreez.com) and click "Return rentals early" under Quick actions. See [Terms of Service](https://help.gobreez.com/terms-of-service?hsLang=en) for current Express Pickup pricing. **[Learn more in our Early Termination Guide](https://help.gobreez.com/early-termination-guide?hsLang=en)** - What fees apply for late returns? A late-return fee applies for returning the unit after the scheduled pickup date. If our team cannot retrieve the unit after two pickup attempts, you may be billed the full replacement cost. **[Learn more in our Terms of Service](https://help.gobreez.com/terms-of-service?hsLang=en)** for current fee amounts. - Do I need to be present for pickup? No, you don't need to be physically present for pickup. However, you must ensure your room is accessible for our team during the scheduled pickup window. Your **Rental Return Checklist** walks you through everything else we need from you ahead of pickup — the exact prep steps and confirmations depend on the product on your order. Open your order at [my.gobreez.com](https://my.gobreez.com) and click **Start now** on the Rental Return Checklist card. - What if the pickup team can't retrieve my unit? If the pickup team cannot access your unit (locked room, unit not in room, etc.), they will make a second attempt. Units not retrieved after two attempts may be billed at full replacement cost. Contact support immediately if you have concerns about accessibility. **[Learn more in our Terms of Service](https://help.gobreez.com/terms-of-service?hsLang=en)** for current fee amounts. ## Frequently Asked Questions Find answers to common questions about our services. [*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/truck-BkGw9xYQ.svg)* Delivery & Move-In Find out when, where, and how we deliver and install your items. 6 questions](https://help.gobreez.com/help-center/delivery-move-in?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/wrench-D8KJQpMo.svg)* Issues & Repairs Reporting issues, repair requests, and warranty coverage. 13 questions](https://help.gobreez.com/help-center/issues-repairs?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/order-CWbE3ViF.svg)* Ordering & Payment Cancellations, order tracking, and payment options. 21 questions](https://help.gobreez.com/help-center/ordering-payment?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/pickup-BJWXd09J.svg)* Pickup & Move Out End-of-term pickup, cleaning requirements, and early returns. 8 questions](https://help.gobreez.com/help-center/pickup-move-out?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/box-2LCLAb0E.svg)* Products & Fees Product specifications, features, and fee details. 11 questions](https://help.gobreez.com/help-center/products-fees?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/room-D0sIKdHr.svg)* Room Changes & Transfers Managing room relocations and transferring your rental to others. 9 questions](https://help.gobreez.com/help-center/room-changes-transfers?hsLang=en) ## Get Help Anytime! Still have questions? Our Engagement Team is here to provide you with immediate assistance. Start a conversation now to find the answers you need! [Contact](mailto:support@gobreez.com) Help   [![Breez](https://help.gobreez.com/hubfs/Branding/Breez_Stacked_Logo_White_BG-transition.png "Breez")](https://gobreez.com) © 2026 Breez. All rights reserved.