How to Request a Relocation for Your Breez Rental

Customer Relocation Guide

Moving to a new dorm room or residence hall? No problem! Breez makes it easy to update your rental delivery address or request help relocating your mini fridge to your new location. This guide walks you through the complete relocation process, including your options and what to expect.

Before You Start: Do You Need a Relocation Request?

If you ordered without entering your residence hall and room number and just need to add this information for the first time:

Go to my.gobreez.com, open your order, and click "Add my room" on the Your location card
Enter your residence hall and room number, then save

Use the relocation request process (described in this guide) when:

You need to change a residence hall and room that are already on your order
Your rental has already been delivered and you're moving to a new room

When Can I Request a Relocation?

You can request a relocation at any time after placing your order, as long as your order is in one of these statuses:

Active - Your order has been received and is being prepared
Delivered - Your mini fridge has already been delivered

Important: You must notify Breez at least 24 hours before moving your rental. Unauthorized relocations (moving without submitting a request) incur a fee — see Terms of Service for current pricing.

Note: Each order can only have one active relocation request at a time. Once your current request is completed by our team, you can submit another if needed.

How to Submit a Relocation Request

Step 1: Access Your Orders

Go to my.gobreez.com
Enter your email and we'll send you a sign-in code. There's no password.

Step 2: Find Your Order

Open the order you want to relocate. The Your location card at the top shows the hall and room we have on file.

Step 3: Start the Change

On the Your location card, click "Request a relocation" if your rental has been delivered, or "Update my room" if it hasn't. The steps you see depend on which one you get.

Relocation Before Delivery

If your mini fridge hasn't been delivered yet, nothing has to be moved, so the change is quick:

Option 1: Add Your Room for the First Time

If your order has no residence hall and room on it yet:

Open your order at my.gobreez.com
Click "Add my room" on the Your location card
Enter your residence hall and room number
Save your changes

Option 2: Change a Room That's Already on Your Order

If your hall and room are already on the order, click "Update my room" on the Your location card:

Select your new residence hall from the dropdown menu
Enter your new room number
Room number format varies by hall (some require numbers only, others allow letters)
The form will guide you on the correct format for your selected hall
Tip: Enter the room exactly as provided by your school (include letters or hyphens) and remove spaces
Click Save new room

That's it! Our team will update your delivery address before your scheduled delivery date.

Note: If you cannot use either method, contact support by creating a general support ticket or emailing support@gobreez.com.

Relocation After Delivery

If your mini fridge has already been delivered, you have more options:

Step 1: Enter Your New Address

Select your new residence hall from the dropdown menu
Enter your new room number
Click Next

Step 2: Choose Your Relocation Method

You have two options:

Option A: Self-Service (FREE)

Cost: No additional charge
How it works: You move the mini fridge to your new room yourself
Best for: Short-distance moves within the same building or nearby halls
What Breez does: We update your account records with your new address

Option B: Assisted Relocation

Cost: Optional one-time fee — see Terms of Service for current pricing
How it works: Our team picks up the mini fridge from your current room and delivers it to your new location
Best for: Moves between buildings, heavy lifting situations, or when you can't transport the unit yourself
Requirements:
- You must be flexible with the pickup/delivery date (we'll coordinate with you)
- Your room must be accessible during the scheduled time

Step 3: Specify Your Move Timing

Tell us about your timeline:

Already Moved

Select this if:

You've already moved to your new room
The mini fridge is already at the new location (self-service)
You need immediate address update

Planning to Move

Select this if:

You have a specific move-out date
You want to schedule the relocation for a future date
Use the date picker to select your planned move date

Step 4: Review and Confirm

Before submitting, you'll see a summary of your request including:

Current address
New address
Relocation method
Any applicable fees
Move timing

For Assisted Relocations: You must acknowledge:

Date flexibility - Our team will work with your schedule but exact timing may vary
Room access - You agree to ensure your room is accessible during the scheduled time

Click Submit Request to complete your relocation request.

What Happens After You Submit

Confirmation: You'll see a success message confirming your request was received
Ticket Created: A support ticket is automatically created for our customer service team
Status Update: Your order will show "Relocation in progress" status
Team Review: Our team reviews your request and:
- Self-service requests: We update your address records
- Assisted requests: We contact you to schedule pickup and delivery
Completion: Once processed, your address is updated and you can submit another relocation request if needed in the future

Relocation Fees

Method	Cost	When to Choose
Self-Service	FREE	You can move the fridge yourself
Assisted	See Terms of Service	You need our team to handle the move

Note: The assisted relocation fee covers pickup from your current location and delivery to your new location on campus. See our Terms of Service for the current Assisted Relocation amount.

Frequently Asked Questions

Can I change my address multiple times?

Yes, but only one request at a time. Once your current relocation request is completed, you can submit another one.

What if I entered the wrong new address?

Contact our support team immediately. If your request hasn't been processed yet, we can update it for you.

How long does processing take?

Self-service requests: Usually processed within 1-2 business days
Assisted relocations: We'll contact you within 2-3 business days to schedule

Can I cancel a relocation request?

Contact our support team as soon as possible. We can cancel requests that haven't been processed yet.

What if I'm moving off campus?

The relocation feature is for on-campus moves between residence halls. If you're moving off campus, you have several options:

End your rental early: See our Early Termination Guide to learn about return options and refund eligibility
Transfer to a roommate: You can transfer your rental to someone staying on campus at no cost

Do I need to be present for an assisted relocation?

You don't need to be physically present, but you must ensure:

Your current room is accessible for pickup
Your new room is accessible for delivery
Any necessary arrangements (RA access, building access) are made

What if my residence hall isn't in the dropdown?

If you don't see your residence hall listed in the dropdown, open your order at my.gobreez.com and click the "I need something else" button under Quick actions. Let us know the residence hall and room number you're trying to relocate to. You can also email us at support@gobreez.com with your order number, school, new residence hall name, and room number. Our team will resolve the residence hall issue and process the relocation for you.

Can I request a relocation for multiple orders?

Yes, but you must submit separate relocation requests for each order.

What if my item isn't working after the move?

If your rental develops issues after relocating, use our Troubleshooting Guide to diagnose and resolve common problems. Many issues can be fixed quickly with a few simple steps.

What if I have questions about my relocation request?

You can check the status of your request or ask questions by submitting a General Support Ticket. Our team typically responds within 1-2 business days.

Need Help?

If you have questions or run into issues with the relocation process, open your order at my.gobreez.com and click "I need something else" under Quick actions. For urgent issues that can't wait, email us at support@gobreez.com.

Related Guides

Troubleshooting Product Issues - If your rental has problems after moving
Transfer Guide - Pass your rental to a roommate or friend
Early Termination - If you're leaving campus entirely
General Support - For any other questions

Summary: Quick Reference

Before Delivery (no hall and room on the order yet):

Open your order at my.gobreez.com → "Your location" → Click "Add my room"
Enter hall and room → Save

Before Delivery (hall and room already on the order):

Click "Update my room" on the "Your location" card
Enter new hall and room
Click Save new room
OR contact support: support@gobreez.com

After Delivery:

Click "Request a relocation" on the "Your location" card
Enter new hall and room
Choose method (self-service FREE or Assisted Relocation — see Terms of Service for pricing)
Select timing (already moved or planned date)
Review and submit

Your rental follows you wherever you go on campus!