How to Request a Relocation for Your Breez Rental

Customer Relocation Guide

Moving to a new dorm room or residence hall? No problem! Breez makes it easy to update your rental delivery address or request help relocating your mini fridge to your new location. This guide walks you through the complete relocation process, including your options and what to expect.

Before You Start: Do You Need a Relocation Request?

If you ordered without entering your residence hall and room number and just need to add this information for the first time:

• Go to My Account → find your order → "Delivery Information" section → click "Edit"
• This only works if no delivery date has been scheduled yet
• If a delivery date is already scheduled, continue with the relocation request process below

Use the relocation request process (described in this guide) when:

• You need to change an existing delivery address to a different location
• Your order already has a scheduled delivery date
• Your rental has already been delivered and you're moving to a new room

When Can I Request a Relocation?

You can request a relocation at any time after placing your order, as long as your order is in one of these statuses:

• Active - Your order has been received and is being prepared
• Delivered - Your mini fridge has already been delivered

Important: You must notify Breez at least 24 hours before moving your rental. Unauthorized relocations (moving without submitting a request) incur a $50 fee.

Note: Each order can only have one active relocation request at a time. Once your current request is completed by our team, you can submit another if needed.

How to Submit a Relocation Request

Step 1: Access Your Orders

• Log in to your Breez account at gobreez.com
• Navigate to My Account

Step 2: Find Your Order

Locate the order you want to relocate. You'll see a "Request a relocation" button next to eligible orders.

Step 3: Click "Request a relocation"

This opens the relocation request form. The steps you see depend on whether your order has been delivered yet.

Relocation Before Delivery

If your mini fridge hasn't been delivered yet, you have two options depending on your order status:

Option 1: Edit Delivery Information Directly (Easiest)

If no delivery date has been scheduled yet, you can edit your address directly:

• Go to My Account → find your order → "Delivery Information" section
• Click "Edit"
• Enter your residence hall and room number
• Save your changes

Option 2: Submit a Relocation Request

If a delivery date is already scheduled, or if the Edit option isn't available:

Step 1: Enter Your New Address

• Select your new residence hall from the dropdown menu
• Enter your new room number
• Room number format varies by hall (some require numbers only, others allow letters)
• The form will guide you on the correct format for your selected hall
• Tip: Enter the room exactly as provided by your school (include letters or hyphens) and remove spaces

Step 2: Review and Confirm

• Review your address change summary
• Click Submit Request

That's it! Our team will update your delivery address before your scheduled delivery date.

Note: If you cannot use either method (Edit is unavailable and the relocation request doesn't work), contact support by creating a general support ticket or emailing support@gobreez.com.

Relocation After Delivery

If your mini fridge has already been delivered, you have more options:

Step 1: Enter Your New Address

• Select your new residence hall from the dropdown menu
• Enter your new room number
• Click Next

Step 2: Choose Your Relocation Method

You have two options:

Option A: Self-Service (FREE)

• Cost: No additional charge
• How it works: You move the mini fridge to your new room yourself
• Best for: Short-distance moves within the same building or nearby halls
• What Breez does: We update your account records with your new address

Option B: Assisted Relocation ($50)

• Cost: $50 one-time fee
• How it works: Our team picks up the mini fridge from your current room and delivers it to your new location
• Best for: Moves between buildings, heavy lifting situations, or when you can't transport the unit yourself
• Requirements:
  • You must be flexible with the pickup/delivery date (we'll coordinate with you)
  • Your room must be accessible during the scheduled time

Step 3: Specify Your Move Timing

Tell us about your timeline:

Already Moved

Select this if:

• You've already moved to your new room
• The mini fridge is already at the new location (self-service)
• You need immediate address update

Planning to Move

Select this if:

• You have a specific move-out date
• You want to schedule the relocation for a future date
• Use the date picker to select your planned move date

Step 4: Review and Confirm

Before submitting, you'll see a summary of your request including:

• Current address
• New address
• Relocation method
• Any applicable fees
• Move timing

For Assisted Relocations: You must acknowledge:

• Date flexibility - Our team will work with your schedule but exact timing may vary
• Room access - You agree to ensure your room is accessible during the scheduled time

Click Submit Request to complete your relocation request.

What Happens After You Submit

• Confirmation: You'll see a success message confirming your request was received
• Ticket Created: A support ticket is automatically created for our customer service team
• Status Update: Your order will show "Relocation in progress" status
• Team Review: Our team reviews your request and:
  • Self-service requests: We update your address records
  • Assisted requests: We contact you to schedule pickup and delivery
• Completion: Once processed, your address is updated and you can submit another relocation request if needed in the future

Relocation Fees

Method	Cost	When to Choose
Self-Service	FREE	You can move the fridge yourself
Assisted	$50	You need our team to handle the move

Note: The assisted relocation fee covers pickup from your current location and delivery to your new location on campus.

Frequently Asked Questions

Can I change my address multiple times?

Yes, but only one request at a time. Once your current relocation request is completed, you can submit another one.

What if I entered the wrong new address?

Contact our support team immediately. If your request hasn't been processed yet, we can update it for you.

How long does processing take?

• Self-service requests: Usually processed within 1-2 business days
• Assisted relocations: We'll contact you within 2-3 business days to schedule

Can I cancel a relocation request?

Contact our support team as soon as possible. We can cancel requests that haven't been processed yet.

What if I'm moving off campus?

The relocation feature is for on-campus moves between residence halls. If you're moving off campus, you have several options:

• End your rental early: See our Early Termination Guide to learn about return options and refund eligibility
• Transfer to a roommate: You can transfer your rental to someone staying on campus at no cost

Do I need to be present for an assisted relocation?

You don't need to be physically present, but you must ensure:

• Your current room is accessible for pickup
• Your new room is accessible for delivery
• Any necessary arrangements (RA access, building access) are made

What if my residence hall isn't in the dropdown?

If you don't see your residence hall listed in the dropdown, go to My Account, find your order, and click the "I need something else" button under the "Need help?" section. Let us know the residence hall and room number you're trying to relocate to. You can also email us at support@gobreez.com with your order number, school, new residence hall name, and room number. Our team will resolve the residence hall issue and process the relocation for you.

Can I request a relocation for multiple orders?

Yes, but you must submit separate relocation requests for each order.

What if my item isn't working after the move?

If your rental develops issues after relocating, use our Troubleshooting Guide to diagnose and resolve common problems. Many issues can be fixed quickly with a few simple steps.

What if I have questions about my relocation request?

You can check the status of your request or ask questions by submitting a General Support Ticket. Our team typically responds within 1-2 business days.

Need Help?

If you have questions or run into issues with the relocation process, create a support ticket through My Account. For urgent issues that can't wait, email us at support@gobreez.com.

Related Guides

• Troubleshooting Product Issues - If your rental has problems after moving
• Transfer Guide - Pass your rental to a roommate or friend
• Early Termination - If you're leaving campus entirely
• General Support - For any other questions

Summary: Quick Reference

Before Delivery (no delivery date scheduled):

• Go to My Account → "Delivery Information" → Click "Edit"
• Enter hall and room → Save

Before Delivery (delivery date already scheduled):

• Click "Request a relocation"
• Enter new hall and room
• Submit
• OR contact support: support@gobreez.com

After Delivery:

• Click "Request a relocation"
• Enter new hall and room
• Choose method (self-service FREE or assisted $50)
• Select timing (already moved or planned date)
• Review and submit

Your rental follows you wherever you go on campus!