Refund Policy
Source: https://gobreez.com/refund-policy/
Full Refund Window
Cancellations made 24 hours or more before scheduled delivery receive a 100% refund of the total purchase cost.
Fee Structure After Delivery
Your rental cost is split into two portions:
Delivery/Installation/Pickup (DIP) Fee
| Portion | Percentage | Refundable? |
|---|---|---|
| DIP Fee | 50% | No - Non-refundable after delivery |
| Unit Portion | 50% | Yes - Prorated based on timing |
Academic Year Rental Refunds
| Return Before | Refund of Unit Portion |
|---|---|
| September 15 | 100% |
| October 15 | 75% |
| November 15 | 50% |
| After November 15 | 0% |
Note: Academic Year orders cannot convert to single semester rentals after September 15.
Fall Semester Rental Refunds
| Return Before | Refund of Unit Portion |
|---|---|
| September 15 | 100% |
| October 15 | 50% |
| After October 15 | 0% |
Spring Semester Rental Refunds
| Return Before | Refund of Unit Portion |
|---|---|
| February 15 | 100% |
| March 15 | 50% |
| After March 15 | 0% |
Refund Calculation Example
$200 Academic Year Rental returned before September 15:
- DIP Fee (non-refundable): $100
- Unit Portion: $100 x 100% = $100 refund
- Total refund: $100
$200 Academic Year Rental returned October 1:
- DIP Fee (non-refundable): $100
- Unit Portion: $100 x 75% = $75 refund
- Total refund: $75
Bundled Product Refunds
When refunding items from a bundle:
- Remaining items revert to standalone or smaller bundle pricing
- The refund amount adjusts to reflect the pre-bundled pricing of remaining items
- This may reduce the refund amount if bundle discounts no longer apply
Protection Add-Ons
Return Cleaning Service and All-Inclusive Warranty are:
- Optional add-ons
- Non-refundable after delivery
Purchased Accessories (Non-Rental Items)
| Condition | Refund |
|---|---|
| Cancelled 24+ hours before delivery (unused) | 100% refund |
| Returned within 14 days (unused/unopened) | 100% refund (customer pays return shipping) |
| Opened/used but defective | Replacement within 14 days |
| Damaged on arrival | Replacement if reported within 14 days |
How to Request a Refund
- Log in at gobreez.com → My Account
- Find your order
- Click "Cancel order (or items)" (before delivery) or "Return rental(s) early" (after delivery)
- Follow the prompts to complete your request. See our Early Termination Guide for step-by-step instructions.
Refund Timeline and Status
- Approved refunds are typically processed within 5-7 business days.
- Your bank or card provider may take additional time to post the credit.
- If it has been more than 10 business days since approval, contact support with your order number.
Accidental Upgrades or Pricing Discrepancies
If you believe an upgrade was added by mistake or your total looks incorrect, submit a support ticket as soon as possible. Include your order number and a screenshot of what you're seeing.
Related Guides
- Early Termination Guide - Complete cancellation and return process
- Terms of Service - Full terms and conditions
- General Support - Questions about refunds