Understanding Your Breez Rental Agreement

Looking to cancel your contract, void your lease, or end your rental agreement? You're in the right place. This guide explains how your Breez rental works and walks you through the correct process based on your situation.

How Your Rental Works

When you place an order with Breez, you're entering a term-based rental agreement for the period you selected at checkout:

• Fall Semester - Delivery at move-in, pickup at end of fall term
• Spring Semester - Delivery at spring move-in, pickup at end of spring term
• Academic Year - Delivery at fall move-in, pickup at end of spring term

Your rental includes delivery directly to your room at the start of the term and pickup from your room at the end. End-of-term pickup is automatic and coordinated with your school — you do not need to cancel or take any action for your rental to end on schedule.

What Are You Looking to Do?

Cancel Before Delivery

If your order has not been delivered yet, you can cancel for a 100% refund:

1. Log in at gobreez.com and go to My Account
2. Find your order and click "Cancel order (or items)"
3. Select your reason and confirm
4. Your refund is processed automatically

Learn more in our Early Termination Guide

Student Leaving at End of Semester

If the student is leaving at the end of the rental period, no cancellation is needed. End-of-term pickup is automatic:

• Pickup is coordinated with your school
• Your specific pickup date and full prep instructions are in your Rental Return Checklist in My Account (visible on each order starting about three weeks before pickup) — prep varies by product, so the checklist is the source of truth for what's required for your specific order

You do not need to cancel, call, or submit any request — your rental ends automatically at the end of the term. Just complete the Rental Return Checklist when it appears, and you're set.

If you need pickup on a specific date before the standard end-of-term window, see Express Pickup below.

Student Leaving Before the Term Ends

If the student needs to leave before the rental period is over, you have several early return options. Go to My Account and click "Return rental(s) early" to get started:

Option	Cost	Best For
Transfer to Roommate	FREE	Someone else can use the rental
Keep Until End of Term	FREE	Just notifying us, no early pickup needed
Next Pickup Schedule	FREE	Flexible on timing
Express Pickup	See Terms of Service	Need a specific pickup date

Learn more in our Early Termination Guide

Need Pickup on a Specific Date

Express Pickup lets you schedule a specific pickup date (see Terms of Service for current pricing):

1. Log in at gobreez.com and go to My Account
2. Click "Return rental(s) early" next to your order
3. Select Express Pickup and choose your preferred date
4. You must be flexible within a 2-hour pickup window

Standard end-of-term pickup is free and automatic. Express Pickup is only needed if you require a specific date outside the normal pickup schedule.

End-of-Term Pickup

Your Rental Return Checklist in My Account has everything you need to know about end-of-term pickup — your specific date and the prep steps tailored to your order. Log in at gobreez.com, open your order, and click Start now on the Rental Return Checklist card. The card appears on each order automatically as your pickup window approaches.

For the deep cleaning reference, see Deep Clean Instructions.

Refunds When Ending Early

Refund amounts depend on when you end your rental:

• Before delivery: 100% refund of all charges
• After delivery: 50% of your rental fee is non-refundable (covers delivery, installation, and pickup — the delivery & pickup fee). The remaining 50% is prorated based on your rental period's refund schedule. To see your exact eligible amount, go to My Account → Return rental(s) early; the site will show your refund when you start the process.

For example, if your term's schedule allows 100% of the rental portion by your return date, a $200 rental would receive a $100 refund ($100 delivery & pickup fee is non-refundable, $100 rental portion refunded at 100%).

Learn more in our Refund Policy

How to End Your Rental

Before Delivery

1. Log in at gobreez.com and go to My Account
2. Click "Cancel order (or items)"
3. Select your reason and confirm
4. Refund is processed automatically (100%)

After Delivery

1. Log in at gobreez.com and go to My Account
2. Click "Return rental(s) early"
3. Select your reason
4. Choose your preferred option (Transfer, Keep, Next Pickup, or Express Pickup)
5. Review and submit
6. Our team will process your request and follow up

At End of Term

About three weeks before pickup, a Rental Return Checklist card appears on your order in My Account. Complete it to avoid fees — the steps are tailored to the product on your order, and the card walks you through everything we need from you. Make sure your room is accessible on pickup day.

Frequently Asked Questions

Can I cancel my rental contract?

Yes. If your order hasn't been delivered, cancel through My Account for a 100% refund. If it has been delivered, you can return early through the "Return rental(s) early" option in My Account. Your rental also ends automatically at the end of the term — your Rental Return Checklist in My Account (visible on each order about three weeks before pickup) walks you through the date and prep steps.

Can I void my lease or rental agreement?

Breez rentals are term-based agreements, not traditional leases. You can cancel before delivery for a full refund, or return early after delivery using the options above. The agreement cannot be "voided," but you can end it early at any time through My Account. For the standard end-of-term path, complete the Rental Return Checklist on your order when it appears.

Do I need to cancel at the end of the semester?

No. End-of-term pickup is automatic and coordinated with your school. You do not need to cancel, call, or submit any request. Open your Rental Return Checklist in My Account (it appears on your order about three weeks before pickup) for your specific date and the prep steps tailored to your order. Complete it as soon as possible to avoid fees.

What happens if I just leave without doing anything?

If you leave without completing the Rental Return Checklist and cleaning the unit, a cleaning fee applies, and a late-return fee applies if the unit isn't ready when our team arrives. If the unit is not accessible for pickup, our team will attempt a second visit. Units not retrieved after two attempts may be billed at full replacement cost. As long as you complete the checklist and the unit is clean and accessible, pickup will happen automatically.\ \ See Terms of Service for current fee amounts.

My parent/guardian wants to cancel the contract. How do they do that?

The account holder can cancel or initiate an early return through My Account at gobreez.com. If someone other than the account holder needs assistance, email support@gobreez.com with the student's name, school, and order number.

Related Guides

• Early Termination Guide - Complete cancellation and early return process
• Refund Policy - Detailed refund calculations and timelines
• Terms of Service - Full rental periods and conditions
• Deep Clean Instructions - Step-by-step cleaning guide for pickup