No. You are never charged for the condition a unit arrives in. Our fridges are cleaned and checked before every delivery, but they are working rental units and some carry cosmetic marks from earlier terms.

If you'd like it on record, send a quick note with a photo to support@gobreez.com with your order number and your hall and room. We attach it to your order so there is no question at pickup.

If the damage affects how the unit works (it won't cool, the door won't seal, the microwave won't run), go to my.gobreez.com, open your order, and click "Troubleshoot my unit" under Quick actions. We repair or replace it at no charge.

The All-Inclusive Warranty covers:

• Damage or loss of any included parts (shelves, door bars, microwave plates/rings, legs, brackets, and knobs)
• Accidental damage caused by misuse (damage to the fridge body, doors, or microwave)

Note: Replacement costs apply to uninsured damaged units — see Terms of Service for current pricing.

The All-Inclusive Warranty DOES NOT cover:

• Loss or theft of the entire MicroFridge unit (replacement fee applies)
• Returning the unit without cleaning it (cleaning fee applies)
• Returning the unit after the scheduled pickup date (late-return fee applies)
• Moving the unit to a different room without notifying Breez (unauthorized-relocation fee applies)
• Aesthetic imperfections (the warranty does not guarantee a unit will be free of minor dents or dings)

Learn more in our Terms of Service for current fee amounts.

If you experience any functional issues, we will repair or replace the unit at no charge. Here's how to get help:

• Go to my.gobreez.com and enter your email; we'll send you a sign-in code
• Open your order and click "Troubleshoot my unit" under Quick actions
• Follow the guided troubleshooting steps

Our troubleshooting system can help you resolve many common issues in minutes (like adjusting thermostat settings or checking power connections). If the issue persists, you can book a maintenance visit at the end of the same flow.

Learn more in our Troubleshooting Guide

Units undergo a deep cleaning with general-purpose cleaners, sanitizers, and mild bleach. Our warehouse team completes an 18-point cleaning and maintenance checklist for every unit, followed by a final wipe-down before installation. Note: The "Return Cleaning Service" is an optional prepaid service for the end of your rental; you do not need to purchase it to receive a clean unit at the start of the year.

Try these troubleshooting steps:

• Check the thermostat knob inside the fridge and turn it to the maximum or highest number setting. Allow up to 2 hours for the fridge to reach cooling temperature.
• Verify the outlet has power by plugging in a device you know works, such as a phone charger.
• Ensure the fridge plug is connected to the microwave's back outlet (the Breez bundle is designed this way).
• If the issue persists, try plugging the fridge and microwave into separate wall outlets.

If none of these steps resolve the issue, open your order at my.gobreez.com and click "Troubleshoot my unit" under Quick actions to book a maintenance visit.

Learn more in our Troubleshooting Guide

An unlevel fridge can cause vibration and noise. Check if the fridge is level and adjust the front legs:

• Turn clockwise to extend the leg (raise that corner)
• Turn counter-clockwise to retract the leg (lower that corner)

If a leg is missing, fold a piece of cardboard and place it under the corner as a temporary fix.

Learn more in our Troubleshooting Guide

Follow these steps:

• Check for the drip tray at the lower back of the fridge. If water has collected, carefully remove and empty it, then soak up any remaining moisture.
• Wipe any condensation from inside the fridge and around the door seal with a dry cloth.
• Monitor for 24 hours to see if leaking continues.

If the problem persists, open your order at my.gobreez.com and click "Troubleshoot my unit" under Quick actions to book a maintenance visit.

Learn more in our Troubleshooting Guide

Use the Time Cook function as an alternative:

• Press Clear to reset the microwave
• Press Time Cook
• Enter your desired cooking time using the number pad
• Press Start

This method bypasses the standard start sequence and often resolves button responsiveness issues.

Learn more in our Troubleshooting Guide

Perform a water test:

• Place a microwave-safe cup of water inside and run for 2 minutes on high power.
• Check the water temperature-if the water is hot, the microwave is heating properly. Your food may just require a longer cooking time.
• Try heating a different food item to confirm functionality.

If the microwave still isn't heating, open your order at my.gobreez.com and click "Troubleshoot my unit" under Quick actions to book a maintenance visit.

Learn more in our Troubleshooting Guide

We offer several support options, all on your order page at my.gobreez.com:

• Product not working -> Troubleshoot my unit
• Moving to a new room -> Request a relocation
• Passing rental to someone else -> Transfer your rental
• Ending rental early -> Return rentals early
• Billing, account, or other questions -> I need something else

Learn more in our General Support Guide

• Go to my.gobreez.com and sign in with the code we email you
• Open your order and click "I need something else" under Quick actions
• Enter a subject and description
• Choose a priority level (Low, Medium, High)
• Submit

Our team typically responds within 1-2 business days.

Learn more in our General Support Guide

We appreciate our loyal customers! For inquiries about:

• Loyalty discounts or promotions for returning customers
• Requests to speak with a person directly or by phone
• Special circumstances or pricing questions
• Group orders or bulk rentals

Please email us directly at support@gobreez.com with your name, school, and a brief description of your request. Mention that you're a returning customer and include any previous order details if available. A team member will personally review your inquiry and get back to you-these requests receive priority handling.

Note: Our AI assistant cannot offer discounts, negotiate pricing, or provide phone numbers. These conversations are best handled by our human support team who can review your history and discuss options with you directly.

There's no password. You sign in with a code we send you:

• Go to my.gobreez.com
• Enter the email address on your order and click "Email me a sign-in code"
• Check your inbox and enter the code

If you'd rather get the code as a text, choose "Text me a code instead" and enter your mobile number.

If the code doesn't arrive (check your spam folder) or you don't remember which email address is on your order, please contact us at support@gobreez.com and we'll help you regain access.

If gobreez.com won't load or a link in an email (like a student verification link) shows "website cannot be reached":

• Wait a few minutes and try again - temporary outages are usually resolved quickly
• Try opening the link in an incognito/private browser window
• Clear your browser cache or try a different browser
• Check if other websites load to rule out your internet connection

If the error persists after trying these steps, email us directly at support@gobreez.com with:

• Your name and order number
• The email address on your account
• What you were trying to do (e.g., verify student information)
• Any details you need us to update (student ID, residence hall, room number)

Our team will update your information manually and confirm once it's done.