No. You can complete checkout as a guest without creating an account. During checkout, you'll see an optional "Create an account?" checkbox if you'd like to set one up.

If you check out as a guest and later decide to create an account using the same email address, your order will automatically be linked to your new account.

Student information (name, student ID, residence hall, and room number) is collected on a separate page AFTER you complete checkout-not during the checkout process itself.

During checkout, you'll see a note: "Don't worry, you'll have a chance to input your name, residence and room number later."

On the student information page, you can either:

• Fill in all the details (student name, student ID, phone, email, residence hall, room number)
• Check "I'll provide these details later" to skip and add the information via My Account when ready

YES. You can place your order without entering any housing information. Simply skip the residence hall and room number fields during checkout-you can add this information later.

To update your delivery information before delivery:

• Log in at gobreez.com -> My Account
• Find your order and look for the "Delivery Information" section
• Click "Edit"
• Enter your residence hall and room number
• Save your changes

Important: If your order already has a scheduled delivery date or has been delivered, you cannot edit the delivery information directly. Instead, contact support by creating a general support ticket or emailing support@gobreez.com.

Before your order is scheduled for delivery:

• Log in at gobreez.com -> My Account
• Find your order and locate the "Delivery Information" section
• Click "Edit" to update your residence hall and room number

After a delivery date is scheduled or delivery has occurred:

You cannot edit delivery information directly. Instead:

• Create a support ticket through My Account, OR
• Email support@gobreez.com with your order number and new address

For room changes after delivery, see "What if my room assignment changes before or after delivery?" in the Room Changes & Transfers section.

If you don't see your residence hall listed in the dropdown when placing your order, go ahead and complete your order without entering the residence hall information—you can skip that field. After your order is placed, go to My Account, find your order, and click the "I need something else" button under the "Need help?" section. Fill in your residence hall name and room number in the ticket. You can also email us at support@gobreez.com with your order number, school, residence hall name, and room number. Our team will update your delivery information.

Room number formats vary by residence hall. Try these quick fixes:

• Enter the room exactly as provided (include letters or hyphens).
• Remove spaces and use uppercase letters (e.g., 205A or 508C-2).
• If you have a slot or bed space (e.g., Slot 1), include it as shown by your school.

Important: Do NOT enter an incorrect room number just to make the form accept it (for example, entering "0211" when your actual room is "211A"). Incorrect room information can cause delivery issues.

If the form won't accept your room number:

• Skip the room number field entirely during checkout
• Complete your order without the room details
• Email support@gobreez.com or create a support ticket with your order number, school, residence hall, and exact room number
• Our team will manually update your delivery information

Already entered an incorrect room number? Contact us right away at support@gobreez.com with your order number and correct room number so we can fix it before delivery is scheduled.

This usually happens when:

• You checked out as a guest
• You used a different email at checkout
• Your account hasn't been linked to the order yet

Try the login link option (no password required). If your order still isn't visible, create a support ticket and include your order number and the email(s) you may have used.

Yes. However, we recommend ordering before July 31st to secure the lowest price and the earliest delivery date.

If your order has not been delivered, the fastest option is to cancel the order (or specific items) and place a new order with the correct selections. If you need help, create a support ticket with your order number and the changes you want.

If your order has already been delivered, contact support to review the options available for your request.

We will contact both parties to verify room information. We will typically refund the person with the shorter rental term or the person who ordered second, unless both students intentionally want separate units and the dorm allows it.

For liability reasons, we only accept a single order and one form of payment per unit. We recommend one roommate places the order and uses a third-party app (Venmo, PayPal, etc.) to collect the other half of the cost from the roommate.

We recommend renting because:

• It includes delivery and pickup directly to/from your room.
• It is more cost-effective (especially when split with a roommate).
• It eliminates summer storage and transportation hassles.
• If you move off-campus later, you aren't stuck with a unit you no longer need.

If you prefer to buy, units are available at MicroFridge.com for approximately $745.99.

You can cancel your order yourself through your account-no need to contact support:

• Log in at gobreez.com -> My Account
• Find your order and click "Cancel order (or items)"
• Select your reason and confirm
• Your refund will be processed automatically

Full Refund Window: If your order hasn't been delivered yet OR is scheduled 24+ hours from now, you're eligible for a 100% refund.

Note: Cancellations must be done through My Account. Our support team and AI assistant cannot cancel orders on your behalf-this ensures your account security and gives you instant confirmation. If you're having trouble accessing your account, see "I forgot my password or can't access my account" above.

Learn more in our Early Termination Guide

Yes. You have several options for ending your rental early:

• Transfer to Roommate (FREE) - Someone else can use the rental
• Keep Until End of Term (FREE) - Just notifying us, no early pickup needed
• Next Pickup Schedule (FREE) - Flexible on timing
• Express Pickup ($50) - Need a specific pickup date

Refunds are prorated based on when you return. For example, Academic Year rentals returned before September 15th receive 100% of the refundable portion (50% of total).

Learn more in our Early Termination Guide

Breez rentals are term-based agreements — your rental runs for the period you selected (Fall, Spring, or Academic Year) and ends automatically with a scheduled pickup at the end of the term.

Before delivery: You can cancel for a 100% refund. Log in at gobreez.com, go to My Account, and click "Cancel order (or items)."

After delivery: You can return early through My Account by clicking "Return rental(s) early." Your options include:

• Transfer to Roommate (FREE)
• Keep Until End of Term (FREE)
• Next Pickup Schedule (FREE)
• Express Pickup ($50) for a specific date

After delivery, 50% of your rental fee (the DIP fee covering delivery, installation, and pickup) is non-refundable. The remaining 50% is prorated based on when you return.

Learn more in our Rental Agreement Guide

No — end-of-term pickup is automatic and coordinated with your school. You do not need to cancel, call, or submit any request for your rental to end on schedule.

Pickup typically happens within two weeks before exams. Instructions will be emailed before the term ends and posted in My Account. Just make sure the unit is unplugged, fully defrosted, completely dried, and cleaned before pickup. A $50 cleaning fee applies if the unit is not properly cleaned (unless you purchased the Return Cleaning Service).

If you need pickup on a specific date before the standard window, you can request an Express Pickup ($50) through My Account.

Learn more in our Rental Agreement Guide

Yes. Express Pickup ($50) lets you schedule a specific pickup date. To request it:

• Log in at gobreez.com and go to My Account
• Click "Return rental(s) early" next to your order
• Select Express Pickup and choose your preferred date
• You must be flexible within a 2-hour pickup window

Standard end-of-term pickup is free and automatic — Express Pickup is only needed if you require a specific date. Make sure the unit is cleaned, defrosted, and accessible before pickup.

Learn more in our Rental Agreement Guide

Taxes and fees total 6% of the order (the standard MD sales tax rate). This is split into 3% sales tax on the unit rental and 3% for processing fees.

Learn more in our Terms of Service

Return Cleaning Service and All-Inclusive Warranty are optional add-ons that are non-refundable after delivery.

Learn more in our Refund Policy

Prices can vary by school and academic term, and some discounts only apply to certain bundles or time windows. Always use your school's page when ordering. If you believe your total is incorrect, submit a support ticket with your order number and a screenshot of what you're seeing.

After delivery, 50% of your rental fee is non-refundable (this covers delivery, installation, and pickup services). The remaining 50% is prorated based on when you return:

Academic Year Rentals:

• Before September 15 -> 100% of unit portion refunded
• Before October 15 -> 75% of unit portion refunded
• Before November 15 -> 50% of unit portion refunded
• After November 15 -> 0% refunded

Example: If you paid $200 for an Academic Year rental and return before September 15, you receive a $100 refund ($100 non-refundable + $100 refundable at 100%).

Learn more in our Refund Policy