--- title: Ordering & Payment --- [![Breez Logo](https://help.gobreez.com/hs-fs/hubfs/Branding/Breez_Horizontal_Logo_Main.png?width=200&height=200&name=Breez_Horizontal_Logo_Main.png "Breez Logo")](https://gobreez.com) ![Breez](https://help.gobreez.com/hubfs/Branding/Breez_Horizontal_Logo_White_BG.svg "Breez") [Back to all categories](https://help.gobreez.com/help-center?hsLang=en) ## Ordering & Payment Cancellations, order tracking, and payment options. - How much does a rental cost? Rental prices vary by school and academic term (Fall, Spring, or Academic Year), so there isn't a single price that applies to everyone. To see exact pricing for your school: 1. Visit [gobreez.com](https://gobreez.com) and find your school's page 2. Select the product bundle that fits your needs (e.g., Fridge-Microwave Combo) 3. Choose your rental term (Fall Semester, Spring Semester, or Academic Year) 4. Add any optional extras — like an air purifier, digital safe, or protection plans (All-Inclusive Warranty, Return Cleaning Service) Your total — including the base rental, any add-ons, and taxes/fees — will be shown at checkout. **Tip:** Order as early as you can. Many schools offer an early-bird rate and earlier delivery for orders placed sooner, and your school's page is the only place that shows the current price and any early-bird deadline for your campus — always check there. **[Learn more about how pricing works](https://help.gobreez.com/how-pricing-works?hsLang=en)** - Do I need to create an account to place an order? No, and there's no password to set. Place your order, and we take you straight into your account at [my.gobreez.com](https://my.gobreez.com) to finish adding the student's details. To come back later, go to [my.gobreez.com](https://my.gobreez.com) and enter the email address you used at checkout. We email you a sign-in code, and your orders are there. - Where do I enter the student's name and room number during checkout? Student information (name, student ID, residence hall, and room number) is collected AFTER you complete checkout-not during the checkout process itself. During checkout, you'll see a note: "Don't worry, you'll have a chance to input your name, residence and room number later." Once your order goes through, we take you straight to your account at [my.gobreez.com](https://my.gobreez.com) and ask one question per screen. Nothing there blocks you: - Buying for someone else? You can text the student the rest of the form to fill in - No student ID yet? Choose "I don't have one yet" - No room assignment yet? Choose "I'll add it later" and come back to your order any time - Can I order without knowing my Residence Hall or room number? **YES.** You can place your order without entering any housing information. Skip the residence hall and room number fields during checkout-you can add this information later. To add or change your room before delivery: - Go to [my.gobreez.com](https://my.gobreez.com) and sign in with the code we email you - Open your order and find the **Your location** card - Click "Add my room" if nothing is on file yet, or "Update my room" to change what's there - Enter your residence hall and room number, then save **Important:** Once your rental has been delivered, that card offers "Request a relocation" instead, because the unit has to be physically moved. - How do I update my delivery address or room number? #### Before delivery: - Go to [my.gobreez.com](https://my.gobreez.com) and sign in with the code we email you - Open your order and find the **Your location** card - Click "Update my room" (or "Add my room" if nothing is on file yet), enter the new hall and room, and save #### After delivery: The unit has to be physically moved, so it goes through a relocation request: - Click "Request a relocation" on the **Your location** card, OR - Email [support@gobreez.com](mailto:support@gobreez.com) with your order number and new address For room changes after delivery, see "What if my room assignment changes before or after delivery?" in the Room Changes & Transfers section. - My residence hall isn't in the dropdown during checkout. What should I do? If you don't see your residence hall listed in the dropdown when placing your order, go ahead and complete your order without entering the residence hall information—you can skip that field. After your order is placed, open your order at [my.gobreez.com](https://my.gobreez.com) and click the "I need something else" button under **Quick actions**. Fill in your residence hall name and room number in the ticket. You can also email us at [support@gobreez.com](mailto:support@gobreez.com) with your order number, school, residence hall name, and room number. Our team will update your delivery information. - My room number isn't accepted in the form. What should I do? Room number formats vary by residence hall. Try these quick fixes: - Enter the room exactly as provided (include letters or hyphens). - Remove spaces and use uppercase letters (e.g., 205A or 508C-2). - If you have a slot or bed space (e.g., Slot 1), include it as shown by your school. **Important:** Do NOT enter an incorrect room number just to make the form accept it (for example, entering "0211" when your actual room is "211A"). Incorrect room information can cause delivery issues. If the form won't accept your room number: - Skip the room number field entirely during checkout - Complete your order without the room details - Email [support@gobreez.com](mailto:support@gobreez.com) or create a support ticket with your order number, school, residence hall, and exact room number - Our team will manually update your delivery information **Already entered an incorrect room number?** Contact us right away at [support@gobreez.com](mailto:support@gobreez.com) with your order number and correct room number so we can fix it before delivery is scheduled. - My account shows no orders or my email isn't recognized. What should I do? This usually happens when: - You used a different email at checkout - The order was placed by a parent or guardian under their email - Your order hasn't finished processing yet At [my.gobreez.com](https://my.gobreez.com), try each email address that might be on the order — we send a sign-in code to whichever one we recognize. If your order still isn't visible, email [support@gobreez.com](mailto:support@gobreez.com) with your order number and every email you may have used. - Can I still order a MicroFridge later in the season? Yes, you can order any time your school's page is live. We do recommend ordering as early as possible — many schools offer an early-bird rate and earlier delivery for orders placed sooner. Check your school's page for the current price and any early-bird deadline that applies to your campus. - How do I change my order (term length, add-ons, or accessories)? If your order has not been delivered, the fastest option is to cancel the order (or specific items) and place a new order with the correct selections. If you need help, create a support ticket with your order number and the changes you want. If your order has already been delivered, contact support to review the options available for your request. - What if my roommate and I both order a MicroFridge? We will contact both parties to verify room information. We will typically refund the person with the shorter rental period or the person who ordered second, unless both students intentionally want separate units and the dorm allows it. - How can I split the cost with my roommate? For liability reasons, we only accept a single order and one form of payment per unit. We recommend one roommate places the order and uses a third-party app (Venmo, PayPal, etc.) to collect the other half of the cost from the roommate. - Can I purchase a fridge instead of renting? We recommend renting because: - It includes delivery and pickup directly to/from your room. - It is more cost-effective (especially when split with a roommate). - It eliminates summer storage and transportation hassles. - If you move off-campus later, you aren't stuck with a unit you no longer need. If you prefer to buy, units are available at [MicroFridge.com](https://www.microfridge.com) for approximately **$745.99**. - How do I cancel my order? You can cancel your order yourself through your account-no need to contact support: - Go to [my.gobreez.com](https://my.gobreez.com) and sign in with the code we email you - Open your order and click "Cancel or return items" under Quick actions - Select your reason and confirm - Your refund will be processed automatically You're eligible for a **100% refund** as long as your order hasn't been delivered **and** your delivery is not scheduled within the next **24 hours**. Once delivery is less than 24 hours away, your rental period's standard refund schedule applies. **Note:** Cancellations must be done from your own account. Our support team and AI assistant cannot cancel orders on your behalf-this ensures your account security and gives you instant confirmation. If you're having trouble signing in, see "I forgot my password or can't sign in to my account" above. **[Learn more in our Early Termination Guide](https://help.gobreez.com/early-termination-guide?hsLang=en)** - Can I cancel just the microwave and keep the fridge? No. The **Fridge-Microwave Combo** is a single appliance, not two separate rentals. The refrigerator, freezer, and microwave are built into one unit that runs on a single plug, so it can only be cancelled as a whole. What **can** be cancelled on their own are the optional items on your order: - **Air Purifier** - **Digital Safe** Protection add-ons (**All-Inclusive Warranty** and **Return Cleaning Service**) can be cancelled before delivery, but become non-refundable once any part of your order is delivered. Under Quick actions -\> "Cancel or return items", the Fridge-Microwave Combo appears as one line — there is no separate microwave to select. If you no longer need the unit at all, cancel the whole order. If you still need the fridge, keep the order as-is — there is no version of the unit without the microwave. **[Learn more about how pricing works](https://help.gobreez.com/how-pricing-works?hsLang=en)** - Can I return my rental early after it's been delivered? Yes. You have several options for ending your rental early: - **Transfer to Roommate (FREE)** - Someone else can use the rental - **Keep Until End of Term (FREE)** - Just notifying us, no early pickup needed - **Next Pickup Schedule (FREE)** - Flexible on timing - **Express Pickup** - Need a specific pickup date (see Terms of Service for current pricing) If you choose **Keep Until End of Term**, your standard end-of-term Rental Return Checklist still applies — that's where you'll find your pickup date and prep steps. Refunds are prorated based on your rental period's refund schedule. For example, if your term allows 100% of the refundable portion by your return date, you receive 100% of that half (50% of total). **[Learn more in our Early Termination Guide](https://help.gobreez.com/early-termination-guide?hsLang=en)** - How do I cancel my rental contract or void my lease? Breez rentals are term-based agreements — your rental runs for the period you selected (Fall, Spring, or Academic Year) and ends automatically with a scheduled pickup at the end of the term. Your **Rental Return Checklist** walks you through the pickup date and prep steps for that end-of-term pickup (it appears on your order once the pickup is being scheduled). **Before delivery:** You can cancel for a 100% refund. Go to [my.gobreez.com](https://my.gobreez.com), open your order, and click "Cancel or return items." **After delivery:** You can return early from your order by clicking "Return rentals early." Your options include: - **Transfer to Roommate (FREE)** - **Keep Until End of Term (FREE)** - **Next Pickup Schedule (FREE)** - **Express Pickup** for a specific date (see Terms of Service for current pricing) After delivery, 50% of your rental fee (the delivery & pickup fee covering delivery, installation, and pickup) is non-refundable. The remaining 50% is prorated based on your rental period's refund schedule. **[Learn more in our Rental Agreement Guide](https://help.gobreez.com/understanding-your-breez-rental-agreement?hsLang=en)** - I'm leaving at the end of the semester. Do I need to cancel my rental contract? No — end-of-term pickup is automatic and coordinated with your school. You do not need to cancel, call, or submit any request for your rental to end on schedule. Open your **Rental Return Checklist** for your specific pickup date and the prep steps tailored to your order. The card appears on your order automatically once your pickup is being scheduled — go to [my.gobreez.com](https://my.gobreez.com), open your order, and click **Start now** on the Rental Return Checklist card. If you need pickup on a **specific date** before/after the standard window, click "I need something else" under Quick actions on your order. **[Learn more in our Rental Agreement Guide](https://help.gobreez.com/understanding-your-breez-rental-agreement?hsLang=en)** - Can I have the rental picked up on a specific date and end my contract? Yes. **Express Pickup** lets you schedule a specific pickup date. To request it: - Go to [my.gobreez.com](https://my.gobreez.com) and sign in with the code we email you - Open your order and click "Return rentals early" under Quick actions - Select Express Pickup and choose your preferred date - You must be flexible within a 2-hour pickup window Standard end-of-term pickup is free and automatic — Express Pickup is only needed if you require a specific date. Your **Rental Return Checklist** walks you through the prep steps tailored to your order. See [Terms of Service](https://help.gobreez.com/terms-of-service?hsLang=en) for current Express Pickup pricing. **[Learn more in our Rental Agreement Guide](https://help.gobreez.com/understanding-your-breez-rental-agreement?hsLang=en)** - What is the breakdown of taxes and fees? Taxes and fees total **6%** of the order (the standard MD sales tax rate). This is split into 3% sales tax on the unit rental and 3% for processing fees. **[Learn more in our Terms of Service](https://help.gobreez.com/terms-of-service?hsLang=en)** - Are protection add-ons refundable? Return Cleaning Service and All-Inclusive Warranty are optional add-ons that are non-refundable after delivery. **[Learn more in our Refund Policy](https://help.gobreez.com/refund-policy?hsLang=en)** - Why does the price I paid look different from the website? Prices can vary by school and academic term, and some discounts only apply to certain bundles or time windows. Always use your school's page when ordering. If you believe your total is incorrect, submit a support ticket with your order number and a screenshot of what you're seeing. - How are refunds calculated after delivery? After delivery, 50% of your rental fee is non-refundable (this covers delivery, installation, and pickup services). The remaining 50% is prorated by your rental period's refund schedule. For refund questions or to see your exact eligible amount on an order, open the order at [my.gobreez.com](https://my.gobreez.com) and click **"Cancel or return items"** or **"Return rentals early"**; the site will show your eligible refund when you start the process. **Example:** If your term allows 100% of the rental portion by your return date, a $200 rental would yield a $100 refund ($100 non-refundable + $100 refundable at 100%). **[Learn more in our Refund Policy](https://help.gobreez.com/refund-policy?hsLang=en)** - How does the Breez referral program work? Share your referral link with a friend. When they place an order with it and the order is delivered, you and your friend each get 7.5% of the order total, including tax. Rewards are paid in cash to Venmo or PayPal, and the order has to be placed by September 30, 2026, unless we extend the program. Anyone can refer a friend. You don't need a rental or a past order. Full terms are at [gobreez.com/refer/terms](https://gobreez.com/refer/terms). **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - How do I get my referral link? Two ways: - Go to [gobreez.com/refer](https://gobreez.com/refer), type your email, and click "Show my link" - If you already have a Breez account, go to [my.gobreez.com/referrals](https://my.gobreez.com/referrals). Your link and code are at the top of the page Share it by text, email, or any messaging app. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - Does my friend need to enter a code at checkout? No. When your friend opens your link, it saves your code in their browser. Their order counts for you even if they never type it. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - When do I get my referral reward? Once your friend's order is delivered, your half goes into your wallet in My Account. Until then it's pending. If the order is cancelled before delivery, there's no reward. You can see your referrals and rewards at [my.gobreez.com/referrals](https://my.gobreez.com/referrals). **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - How do I withdraw my referral reward? Go to [my.gobreez.com](https://my.gobreez.com) and sign in with the code we email you. Open your wallet at [my.gobreez.com/wallet](https://my.gobreez.com/wallet), click "Request withdrawal", and choose Venmo or PayPal. We send the payment within 7 days of your request. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - Is there a minimum or maximum withdrawal for referral rewards? Yes. Each withdrawal must be between $10 and $500. If the program ends, you can withdraw whatever is in your wallet, even below the $10 minimum. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - Is the referral reward a discount at checkout? No. You and your friend both pay the regular price. We pay the reward in cash to Venmo or PayPal after the order is delivered, so there's no coupon to use at checkout. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - What happens to my referral reward if my friend cancels or gets a refund? If your friend cancels before delivery, there's no reward for that order. If the order is refunded after delivery, the reward is reversed. If it's already in your wallet, the balance goes down by that amount. Referred orders follow the regular [Refund Policy](https://help.gobreez.com/refund-policy?hsLang=en). **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - I was referred by a friend. What do I get? The same as your friend: 7.5% of your order total, including tax. It goes into your wallet in My Account once your order is delivered, and you can request a withdrawal to Venmo or PayPal from there. You can refer your own friends too. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - Can a parent refer a friend? Yes. Anyone can refer a friend, and you don't need a rental or a past order. You need to be 18 or older to receive a reward. If the person who referred is younger, the reward goes to the parent or guardian on the order. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** - When does the referral program end? Orders must be placed by September 30, 2026, unless we extend the program. Orders placed after it ends don't qualify. A reward already in your wallet stays yours to withdraw, and Breez can change, pause, extend, or end the promotion at any time. **[Learn more in our Referral Program Guide](https://help.gobreez.com/how-the-referral-program-works?hsLang=en)** ## Frequently Asked Questions Find answers to common questions about our services. [*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/truck-BkGw9xYQ.svg)* Delivery & Move-In Find out when, where, and how we deliver and install your items. 6 questions](https://help.gobreez.com/help-center/delivery-move-in?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/wrench-D8KJQpMo.svg)* Issues & Repairs Reporting issues, repair requests, and warranty coverage. 13 questions](https://help.gobreez.com/help-center/issues-repairs?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/order-CWbE3ViF.svg)* Ordering & Payment Cancellations, order tracking, and payment options. 21 questions](https://help.gobreez.com/help-center/ordering-payment?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/pickup-BJWXd09J.svg)* Pickup & Move Out End-of-term pickup, cleaning requirements, and early returns. 8 questions](https://help.gobreez.com/help-center/pickup-move-out?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/box-2LCLAb0E.svg)* Products & Fees Product specifications, features, and fee details. 11 questions](https://help.gobreez.com/help-center/products-fees?hsLang=en)[*![](https://help.gobreez.com/hubfs/raw_assets/breez-hubspot-help-center/5/js_client_assets/assets/room-D0sIKdHr.svg)* Room Changes & Transfers Managing room relocations and transferring your rental to others. 9 questions](https://help.gobreez.com/help-center/room-changes-transfers?hsLang=en) ## Get Help Anytime! Still have questions? Our Engagement Team is here to provide you with immediate assistance. Start a conversation now to find the answers you need! [Contact](mailto:support@gobreez.com) Help   [![Breez](https://help.gobreez.com/hubfs/Branding/Breez_Stacked_Logo_White_BG-transition.png "Breez")](https://gobreez.com) © 2026 Breez. All rights reserved.