What does the "All-Inclusive Warranty" cover?
The All-Inclusive Warranty covers:
- Damage or loss of any included parts (shelves, door bars, microwave plates/rings, legs, brackets, and knobs)
- Accidental damage caused by misuse (damage to the fridge body, doors, or microwave)
Note: Replacement cost for uninsured damaged units can reach $500.
The All-Inclusive Warranty DOES NOT cover:
- Loss or theft of the entire MicroFridge unit (up to $500 fee)
- Returning the unit without cleaning it ($50 fee)
- Returning the unit after the scheduled pickup date ($50 fee)
- Moving the unit to a different room without notifying Breez ($50 fee)
- Aesthetic imperfections (the warranty does not guarantee a unit will be free of minor dents or dings)
What happens if the unit stops working or malfunctions?
If you experience any functional issues, we will repair or replace the unit at no charge. Here's how to get help:
- Log in to your account at gobreez.com
- Navigate to My Account
- Click "Technical Support" next to your order
- Follow the guided troubleshooting steps
Our troubleshooting system can help you resolve many common issues in minutes (like adjusting thermostat settings or checking power connections). If the issue persists, you can create a support ticket directly from the troubleshooting flow.
How are the units cleaned before delivery?
Units undergo a deep cleaning with general-purpose cleaners, sanitizers, and mild bleach. Our warehouse team completes an 18-point cleaning and maintenance checklist for every unit, followed by a final wipe-down before installation. Note: The "Return Cleaning Service" is an optional prepaid service for the end of your rental; you do not need to purchase it to receive a clean unit at the start of the year.
What if my fridge isn't cooling properly?
Try these troubleshooting steps:
- Check the thermostat knob inside the fridge and turn it to the maximum or highest number setting. Allow up to 2 hours for the fridge to reach cooling temperature.
- Verify the outlet has power by plugging in a device you know works, such as a phone charger.
- Ensure the fridge plug is connected to the microwave's back outlet (the Breez bundle is designed this way).
- If the issue persists, try plugging the fridge and microwave into separate wall outlets.
If none of these steps resolve the issue, create a support ticket through My Account.
Why is my fridge making noise?
An unlevel fridge can cause vibration and noise. Check if the fridge is level and adjust the front legs:
- Turn clockwise to extend the leg (raise that corner)
- Turn counter-clockwise to retract the leg (lower that corner)
If a leg is missing, fold a piece of cardboard and place it under the corner as a temporary fix.
What if my fridge is leaking?
Follow these steps:
- Check for the drip tray at the lower back of the fridge. If water has collected, carefully remove and empty it, then soak up any remaining moisture.
- Wipe any condensation from inside the fridge and around the door seal with a dry cloth.
- Monitor for 24 hours to see if leaking continues.
If the problem persists, create a support ticket through My Account.
What if my microwave start button isn't working?
Use the Time Cook function as an alternative:
- Press Clear to reset the microwave
- Press Time Cook
- Enter your desired cooking time using the number pad
- Press Start
This method bypasses the standard start sequence and often resolves button responsiveness issues.
What if my microwave isn't heating?
Perform a water test:
- Place a microwave-safe cup of water inside and run for 2 minutes on high power.
- Check the water temperature-if the water is hot, the microwave is heating properly. Your food may just require a longer cooking time.
- Try heating a different food item to confirm functionality.
If the microwave still isn't heating, create a support ticket through My Account.
How do I get help with my rental?
We offer several support options, all accessible through your My Account dashboard:
- Product not working -> Technical Support / Troubleshooting
- Moving to a new room -> Request a Relocation
- Passing rental to someone else -> Transfer Your Rental
- Ending rental early -> Return Rental(s) Early
- Billing, account, or other questions -> Create Support Ticket
How do I create a support ticket?
- Log in at gobreez.com -> My Account
- Find your order and click "Create support ticket"
- Enter a subject and description
- Choose a priority level (Low, Medium, High)
- Submit
Our team typically responds within 1-2 business days.
I'm a returning customer / I'd like to speak with someone directly / Do you have any promotions available?
We appreciate our loyal customers! For inquiries about:
- Loyalty discounts or promotions for returning customers
- Requests to speak with a person directly or by phone
- Special circumstances or pricing questions
- Group orders or bulk rentals
Please email us directly at support@gobreez.com with your name, school, and a brief description of your request. Mention that you're a returning customer and include any previous order details if available. A team member will personally review your inquiry and get back to you-these requests receive priority handling.
Note: Our AI assistant cannot offer discounts, negotiate pricing, or provide phone numbers. These conversations are best handled by our human support team who can review your history and discuss options with you directly.
I forgot my password or can't access my account. What do I do?
You can request a login link to access your account without a password:
- Go to gobreez.com and click "My Account"
- Click "Send Me a Login Link"
- Enter the email address you used when you created your account
- Check your inbox for the login link and click it to access your account directly
If you don't receive the link (check your spam folder) or don't remember which email address you used when creating your account, please contact us at support@gobreez.com and we'll help you regain access.
The website won't load or a verification link isn't working. What should I do?
If gobreez.com won't load or a link in an email (like a student verification link) shows "website cannot be reached":
- Wait a few minutes and try again - temporary outages are usually resolved quickly
- Try opening the link in an incognito/private browser window
- Clear your browser cache or try a different browser
- Check if other websites load to rule out your internet connection
If the error persists after trying these steps, email us directly at support@gobreez.com with:
- Your name and order number
- The email address on your account
- What you were trying to do (e.g., verify student information)
- Any details you need us to update (student ID, residence hall, room number)
Our team will update your information manually and confirm once it's done.
Frequently Asked Questions
Delivery & Move-In
Find out when, where, and how we deliver and install your items.
6 questions
Issues & Repairs
Reporting issues, repair requests, and warranty coverage.
13 questions
Ordering & Payment
Cancellations, order tracking, and payment options.
21 questions
Pickup & Move Out
End-of-term pickup, cleaning requirements, and early returns.
8 questions
Products & Fees
Product specifications, features, and fee details.
11 questions
Room Changes & Transfers
Managing room relocations and transferring your rental to others.
9 questions